As part of the RS Group plc acquisition of Distrelec B.V we’re now making some changes to the way we serve you to make sure we continue to be a partner you can rely on.
GENERAL
What happened on June 30th 2023?
RS Group plc has acquired Distrelec B.V. and as part of that acquisition we’re now making some changes to the way we serve you. All purchases can now be made through RS. This acquisition will allow you to benefit from a wider range of products, localised support and access to a range of solutions and services.
Who can I contact or where can I find more information?
Who can I contact or where can I find more information? We are available to help you, both by email and by phone.
Here are the contact details for the RS Export team:
• Email: exportinfo@rs.rsgroup.com
To view the full RS country list and contact details, click here.
When can I start to buy through RS?
As soon as your RS account is activated, you can start using RS to purchase your Distrelec products and services. To view the full RS country list, click here.
What markets do RS operate in?
RS operate in 36 countries, and through our global Export Solutions team and our global network of authorised Distributor Partners we make the RS offer available to customers worldwide. Click here to find your market.
ACCOUNT
How do I set up an RS account?
To create your RS account, simply click here, chose your market, and follow the registration steps.
When can I create my RS account?
You can create your RS account at any time. Just click here, choose your market, and follow the steps to register.
What currency can I use with RS?
RS offer multi-currency options, depending on the market you are buying in.
In which languages can I communicate with RS?
RS offer local language support for each market we operate in.
What will happen to my trade agreements or contracts?
Please contact your RS or Distrelec sales representative for questions or information about your trade agreements.
What will happen to my payment terms?
If there are any changes, we will contact you to discuss them.
I have eProcurement with Distrelec: what happens now?
With multiple procurement solutions consolidated with RS, we will ensure that we continue to meet your needs. If you are an existing eProcurement customer, the RS team will be in touch to ensure a smooth transition. Until the team gets in touch with you, you can proceed as usual.
ORDERS AND RETURNS
What will happen to orders currently in progress at Distrelec?
Orders will still be fulfilled by Distrelec.
What will happen to open invoices with Distrelec?
Open invoices will remain active and will be finalised through Distrelec.
Can I view my Distrelec order history on RS?
To avoid confusion, your Distrelec order history will not be displayed on RS. However, you can log in to your Distrelec account while the site is still active to view and monitor your current orders or contact Distrelec customer service.
If I have a Distrelec product code, can I find the equivalent on RS?
Distrelec product codes are visible and searchable on RS websites. We are here to help if you are having trouble finding what you want.
If I can't find a product I purchased from Distrelec on the RS website, what should I do?
RS wants to offer you the same wide range of products that you have always enjoyed with Distrelec. In case you do not find what you are looking for, please contact us and our Support Team will be happy to assist you.
Here are the contact details for the RS Export team:
• Email: exportinfo@rs.rsgroup.com
To view the full RS country list and contact details, click here.
How can I return an item purchased from Distrelec?
For all purchases made through Distrelec, returns will also be handled by Distrelec through the returns process.
What if I want to return an item purchased with RS?
To find out how to make a return with RS, click here.
For other RS markets, you can find the correct website and contact details here.
How can I request a copy of my Distrelec invoice?
Invoices are available for download in PDF format in the "Invoice Manager" section of your account, which remains accessible.
I can't track my package - how can I find out the status of my order?
If you are having difficulty tracking your order, please contact our Support Team.
Here are the contact details for the RS Export team:
• Email: exportinfo@rs.rsgroup.com
To view the full RS country list and contact details, click here.
What delivery options does RS offer?
We offer a range of flexible delivery options for our overseas customers including DHL, Ex works collection, UPS, air freight, sea freight and trailer. For further details click here.
For full delivery information for your local market, click here and choose your market.
Does RS offer free delivery?
Delivery costs vary by market. For more information click here and choose your market.
SERVICES
How can I get technical support?
You can get technical assistance by contacting our Support Team.
Here are the contact details for the RS Export support team:
• Email: exportinfo@rs.rsgroup.com
To view the full RS country list and contact details, click here.
What are the Support Team opening hours?
Our RS Export Support Team is available Monday to Friday from 08:00 to 18:00 excluding bank holidays. You can check the full information on opening hours for other RS markets here.
What happens if I have active questions or complaints with Distrelec?
We are committed to providing you with the best possible service, ensuring that any active request is resolved.
How can I make a quote request with RS?
If you would like to request a quote from the RS, Export team you can do so by emailing exportquotes@rs.rsgroup.com.
To view the full RS country list and contact details, click here.
How can I request a calibration service from RS?
You will find information about the calibration service for RS Export orders here.
To find out about calibration services in other RS markets, you can view the full RS country list here.
I have requested the product obsolescence notification service from Distrelec. Does RS offer a similar service?
This option is currently not available on the RS website. To explore product alternatives, please contact our Support Team who will be happy to assist you.
Here are the contact details for the RS Export team:
• Email: exportinfo@rs.rsgroup.com
To view the full RS country list and contact details, click here.
I have subscribed to Distrelec's out of stock notification service. Does RS offer the same service?
This is not a service currently offered on the RS website. However, we are committed to maintaining a high level of stock availability. If you are unsure about the availability of a product, please check back later or contact our Support Team.
My question hasn't been answered here: Who can I contact for help?
Contact our dedicated Support Team, who are here to make your switch from Distrelec to RS as easy as possible.
Here are the contact details for the RS Export team:
• Email: exportinfo@rs.rsgroup.com
To view the full RS country list and contact details, click here.